Criminals are tricking people into sharing personal and financial information through cold calls, emails and texts.

We recognise that we can only beat the criminals by working together and giving you the awareness you need to prevent you falling victim.

Watch out for:

  • Cold calls from criminals pretending to be from Nationwide or other respectable organisations. Nationwide will never ask you to disclose your card reader codes or one time codes over the phone. And we’ll never ask you to move money to a ‘safe account’.
  • Emails and texts that ask you to click on a link to log in or update information. We’ll never ask you to update your details, or log into the Internet Bank, directly from a link in an email or text.

Contact details

Check we've got your correct contact details, so we can reach you if we notice unusual activity on your accounts.

If a criminal convinces you to make a bank transfer, it can be difficult or impossible to recover your money.

Stop. Challenge. Protect

We're proud to be supporting the industry fraud awareness campaign Take Five, which encourages you to perfect the art of saying NO to fraudsters by taking five minutes to Stop, Challenge, Protect.

Criminals are experts at impersonating people, organisations and the police so it can be difficult to spot scam texts, emails and phone calls. However there are things we can all do to protect ourselves.

Always remember to challenge if someone contacts you asking for your personal or financial information – be direct and say NO. Saying NO can feel uncomfortable but it’s ok to reject, refuse or ignore requests. Only criminals will try to rush or panic you.

Latest scams

Cryptocurrency and investment scams

While we're a trusted company to take investments out with, criminals may contact you offering unusually high returns on investments. They may ask you to invest in something like property, gold or cryptocurrency.

Criminals pretend to be from genuine investment firms. They will clone details like the name and address. They often set up convincing social media posts or websites with fake reviews. It may seem legitimate, and some criminals even pay a return at the start, but the investment doesn’t exist, and your money will be stolen.

What are cryptocurrency investment scams?

It's where criminals offer a fake, but convincing opportunity to make a profit by investing in cryptocurrency. Cryptocurrency is a virtual currency that only exists online. They aren’t controlled by a bank and there’s no physical money. You might be contacted by phone, email or on social media. They may also target you after you’ve asked about a crypto asset investment advertised online. To access the investment, you may be told you need a crypto-wallet. Criminals offer to set these up, but then empty them. 

Be wary of promises of high returns. Always do plenty of research and get impartial advice before you take out an investment. Check the FCA’s website to see if the firm is registered on the Financial Services Register, or if it’s on the list of firms with temporary registration. It’s a good idea to check the FCA warning list for known scams and firms to avoid. Don’t be rushed into a decision.

Money mule scams

You see what looks like a genuine advert, offering you a chance to earn easy cash by moving money through your bank account.

If you answer it, criminals will use you as a middleman, known as a ‘money mule', to handle funds earned through criminal activity.

Don’t accept any job offers that ask you to do this. If you get involved, it could result in criminal prosecution and your account being frozen. Your information may also be shared with other banks and building societies as someone who can’t be trusted. This could make banking difficult for you.

Impersonation scams

Criminals may call you impersonating the police. They may claim they need your assistance with an ‘undercover investigation’. The aim is to scare you and trick you into parting with your money.

As it’s an ‘undercover investigation’, you’ll be told not to tell anyone especially Nationwide staff about the phone call. They’ll even tell you to lie to Nationwide staff if you get asked what the money is for.

This is one example of this scam. There are others.

Nationwide, the Police or any other genuine organisation will never ask you to:

  • handover both your card and PIN
  • withdraw money
  • buy items on their behalf
  • move your money to a safe account.

We're committed to helping you stay safe from fraud

Criminals plan carefully and use sophisticated methods to catch you off guard.

With the right information we can help you protect yourself and your money. Let's fight fraud. Together.

Remember, we'll never ask you to:

  • disclose security details, like your PIN, generated card reader code or one time code over the phone
  • log directly into the Internet Bank via a link in an email, text or social media message
  • transfer your money to a safe account
  • use, re-enable or re-sync your card reader over the phone
  • update your details directly from a link in an email or text

And we'll always:

  • include the last four digits of your card number if we email, text or message you querying a suspicious transaction on your card

How can you tell us?

Concerned you're a victim of fraud or a scam?

Call 0800 055 6622 (UK)

or

+44 1793 65 67 89 (Abroad)

Available 24 hours

Credit card fraud enquiries

Call 0800 055 6622 (UK)

or

+44 2476 43 89 97 (Abroad)

Available 24 hours

Report it

If you receive a suspicious text or email referring to Nationwide, forward the email or send a screenshot of the text to phishing@nationwide.co.uk

Although we don't respond to every email, we review all messages sent to this mailbox and use this information to help stop financial crime.

To report a suspicious email from another organisation, forward it to report@phishing.gov.uk

To report a suspicious text from another organisation, forward the text to 7726.

Learn more about how to avoid scams