Manage your Ongoing Advice service

How to manage our optional Ongoing Advice service - designed to help keep your investments on track. Contact your Financial Adviser for help or investment advice.

Your Nationwide Financial Adviser is here to support you and their advice is a benefit of your Ongoing Advice service.

Contact them to make an appointment and chat through your needs.

You can find their details:

• on the cover letter or back page of your Annual Customer Report
• on the paperwork your Financial Adviser gave you
• by visiting us in branch

Nationwide provides your Ongoing Advice service and Aegon are our trusted investment provider.

It’s essential that both Nationwide and Aegon have the right information for you.

You can opt out of Ongoing Advice at any time. To do this, you can:

• visit your local branch
• call Aegon on 0345 272 0089

You can opt back in at any time. You just need to visit your local Nationwide Financial Adviser.

We appreciate your feedback. To make a complaint, you can:

• call us on 0800 30 20 10
• write to us at Nationwide Building Society, Pipers Way, Swindon, SN38 1NW
• use the online complaint form (opens in new window)

Ongoing Advice is a percentage charge taken on the first business day of each month. It is calculated based on the value of your investment.

Your charge is shown in your Tariff of Charges document, which was provided by your Nationwide Financial Adviser when you invested.

To find a copy of this document, check our investments terms and conditions.