These are difficult times – and we’re having to deal with disruption in most areas of our lives. If your travel plans have been disrupted or cancelled due to coronavirus, it’s important to know where you stand.

Making a claim

Our step-by-step guides will help you to understand your options if your travel plans have changed.

If your travel provider cancelled your travel plans

If your provider has cancelled your travel plans they may be legally required to offer you a refund.

If you decide to cancel your trip

You’ll first need to speak to your provider to see how they can help. If they won't, find out if you can claim.

If your travel provider has gone into administration

The first thing to do is get confirmation that your trip has been cancelled.

If you haven't been able to use your travel insurance upgrade

Some members have bought upgrades to their FlexPlus or FlexAccount travel insurance and haven’t been able to use these due to the coronavirus travel restrictions. You may be eligible for a pro rata refund.

Taking a travel voucher instead of a refund

If your travel provider has cancelled your trip, in most cases they’re legally required to offer you a refund.

However, to ease the pressure on themselves, many providers are offering travel vouchers or credit instead.

It’s your decision whether to take this or not. Ask yourself if you’re likely to travel with the company again. Or if they’ll still be in business when you come to rebook.

If you take a travel voucher in the first instance, you can still ask for a refund.


If you're offered a Travel Voucher or credit note, you won't be able to claim through your travel insurance.