How to make a coronavirus related travel insurance claim.

Before making a claim

Your travel insurance will cover you for events relating to coronavirus. For example, emergency medical expenses abroad, cancelling or cutting short a trip.

However, travel insurance will only cover you for circumstances that you were not aware of when you booked the trip, or were due to travel, so make sure you check the most up to date guidance before booking a trip or travelling.

For information on what’s covered by your insurance, please read our guide to coronavirus and your travel insurance.


Only try to get a refund through your travel insurance if your travel provider has said no to a refund, travel voucher or credit note (you’ll need proof of this).

If your provider has cancelled your trip, and you made the booking on a debit or credit card, you may be able to get a refund through your card provider. Find out more about claiming a travel refund.

Making a claim online

The easiest way to make a coronavirus related claim is by letting us know online. That way, you’ll avoid long call wait times.

You should only make a claim if you:

  • booked your travel when there was no government advice against travel to your destination, and
  • have spoken to your travel provider.


There is no time limit on making a claim under your travel insurance. So, no matter when you were due to go on your trip, you can contact us to make a claim at any time, even if that’s after your trip was due to start.

Calling our claims team

We're getting lots of calls at the moment so call wait times may be longer than usual.

Call us

Monday to Friday, 8am to 6pm.
Closed weekends and bank holidays.