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A standing order is a payment you set up to automatically send a fixed amount of money to another bank account on a regular basis.

You can set up a standing order, in the Banking app, Internet Bank or by visiting us in branch.

What you need to set up a standing order

You will need:

  • to know whether the account you are paying is a personal or business account
  • the first and last name of the person or the name of business you're paying
  • their 8-digit account number
  • their 6-digit sort code
  • the payment reference.

We will need to check that the payment request has come from you. We do this by asking for a combination of your security details such as fingerprint, card reader, your mobile device and any security codes. You will need to check and confirm the details are correct to authorise the payment.


Setting a final payment date

You can set a final payment date when setting up a new standing order. Your final payment will go out on both this date and your normal payment date.

To avoid sending the payment twice you can:

  • set the date of your final payment as before your standing order date. For example, if your standing order is the 10th of each month, set the 9th as the final payment date, or
  • leave the final payment date blank and cancel the standing order when you no longer need it.

In the Banking app

A new standing order must be set up by 10pm on the working day before the first payment is due to leave your account.

To set up a standing order in the Banking app:

  1. Log into the Banking app.
  2. From the menu, choose Payments & Transfers.
  3. Select Pay or Move Money.
  4. Choose the account you'd like the standing order to come from.
  5. Choose to pay a new or existing payee. If you're setting up a new payee, we'll guide you through it - you'll need your card reader to hand.
  6. Select the person you'd like to pay.
  7. Enter how much you want to pay.
  8. Select the standing order toggle button.
  9. Follow the instructions.

In the Internet Bank

A new standing order must be set up by 10pm on the working day before the first payment is due to leave your account.

To set up a standing order in the Internet Bank:

  1. Log in to the Internet Bank.
  2. Find the current account you'll use to set up the standing order.
  3. Using the dropdown menu on the chosen account, select Set up a regular payment and click Go .
  4. Select the person you'd like to pay from the list and press Continue - you'll need to use your card reader to set up a new payee.
  5. Click on or add details yourself .
  6. Follow the instructions.

In branch

Our friendly local teams are here to help. You can set up a standing order in a branch, at least 1 working day before the payment is due to leave your account.