Note:

If you need to change the payee account number or sort code, you'll need to cancel the standing order and set up a new one.


In the Internet Bank

If you want to change or cancel a future dated payment that’s due to leave your account tomorrow, and today is a working day, you must do so by 10pm today. You can cancel up to 10pm on the working day before the working day the payment is due to be made.

To change or skip a standing order:

  1. Log into the Internet Bank.
  2. Choose the Move money tab.
  3. From the View outgoing payments box, choose the right account and thenGo.
  4. From the list, find and select the payment you want to change.
  5. Select Go.
  6. Follow the instructions to make the change.

Information:

If a standing order payment date falls on a weekend or bank holiday, the payment will be made the next working day.

By phone

We can help you with your standing order over the phone if you don’t have internet banking. You'll need to have your account details and the payee's details to hand.

You'll need to call us before 6pm the working day before the next payment is due.

FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic

Monday to Saturday, 8am to 6pm.

FlexPlus

Monday to Saturday, 8am to 6pm.

FlexDirect

Monday to Saturday, 8am to 6pm.


Talk to us in person

We can help you with your standing order in branch if you don’t have internet banking. You'll need to have your account details and the payee's details to hand.

In branch

You can change a standing order up until closing, 1 working day before the payment is due.


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