This page explains how you can change a standing order, in the Internet Bank, by phone or in branch.

Make sure you leave enough time before the payment is due - the timings change depending on how you tell us.

Note:

If you need to change the payee account number or sort code, you'll need to cancel the standing order and set up a new one.


In the Internet Bank

If you want to change or cancel a future dated payment that’s due to leave your account tomorrow, you must do so by 10pm today.

If you want to change, skip or cancel a standing order payment that’s due to leave your account tomorrow, you must do so by 8.30pm on the working day before the payment is due to leave your account.

To change or skip a standing order:

  1. Log in to the Internet Bank.
  2. Choose the Move money tab.
  3. From the View outgoing payments box, choose the right account and thenGo.
  4. From the list, find and select the payment you want to change.
  5. Select Go.
  6. Follow the instructions to make the change.

Information:

If a standing order payment date falls on a weekend or bank holiday, the payment will be made the next working day.

By phone or in branch

We can help you with your standing order in branch or over the phone if you don’t have internet banking. You'll need to have your account details and the payee's details to hand.

Over the phone

You need to call us at least 3 working days before the payment is due.

Monday to Sunday, 8am to 8pm.

In branch

You can change a standing order up until closing, 1 working day before the payment is due.