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If you want to permanently stop a standing order, or change the payee details, you’ll need to cancel it. This page explains how and when you can cancel it in the Internet Bank, by phone or in branch.

Note:

If you want to change, skip or cancel a standing order payment that’s due to leave your account, you must do so by 8.30pm on the working day before the payment is due to leave your account.


Cancel in the Internet Bank

You can cancel a standing order using internet banking. You’ll need to do this by 8:30pm, at least 1 working day before the payment is due to leave your account.

To cancel a standing order:

  1. Log in to the Internet Bank.
  2. Select on the Move money tab.
  3. From the View outgoing payments box, choose the right account and choose Go.
  4. Find the payment you want to cancel in the list.
  5. From the dropdown list next to the payment, select Cancel all payments to this payee.
  6. Choose Go.
  7. Follow the on-screen instructions.

Can't find the standing order?

If it's not listed alongside your other standing orders, it might be a recurring card payment.

Cancel a recurring card payment


Cancel by phone or in branch

If you don’t have internet banking, we can help you with your standing order in branch or over the phone. You'll need to have your account details and the payee's details to hand.

Over the phone

Our UK-based team can help you make changes. You need to call us at least 3 working days before the payment is due to leave your account.

Monday to Sunday, 8am to 8pm.

UK: 03457 30 20 11

In branch

Our friendly local teams are here to help. You can cancel a standing order in a branch, at least 1 working day before the payment is due to leave your account.