If you want to permanently stop a standing order, or change the payee details, you’ll need to cancel it. This page explains how and when you can cancel it in the Banking app, Internet Bank, by phone or in branch.

Note:

If you want to cancel, change or skip a standing order payment that’s due to leave your account, you must do so by 8.30pm on the working day before the payment is due to leave your account.


Cancel in the Banking app

To cancel a standing order:

  1. Log in to the Banking app.
  2. Select the account the standing order is taken from.
  3. From the bottom menu, choose More.
  4. Select View and cancel payments.
  5. Find the standing order you wish to cancel.
  6. Choose Cancel this standing order.

Cancel in the Internet Bank

To cancel a standing order:

  1. Log in to the Internet Bank.
  2. Select on the Move money tab.
  3. From the View outgoing payments box, choose the right account and choose Go.
  4. Find the payment you want to cancel in the list.
  5. From the dropdown list next to the payment, select Cancel all payments to this payee.
  6. Choose Go.
  7. Follow the on-screen instructions.

Can't find the standing order?

If it's not listed alongside your other standing orders, it might be a recurring card payment.


Cancel by phone or in branch

If you don’t use online banking, we can help you with your standing order in branch or over the phone. You'll need to have your account details and the payee's details to hand.

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