This is when you give your card details to a company and allow them to request recurring payments using them.

It's not the same as a standing order or Direct Debit, which will use your current account details (account number and sort code), not your card information.

Common examples of recurring payments

Recurring card payments are often used for things like:

  • breakdown cover
  • insurance policies
  • TV, music and magazine subscriptions (Netflix or Amazon Prime, for example).

They often start with a free trial, then when it ends the company uses your card details to take further payments. The company should tell you this when you sign up for the free trial.

Note:

You won't be able to see these payments with your other regular payments in the Banking app or Internet Bank. We can help you find your recurring card payments. Just bring your debit or credit card and your ID, and visit us in branch (opens in a new window).


Recognising a recurring card payment

It’s a recurring card payment if:

  • You're asked for your debit or credit card details, not your current account details.
  • You're asked to agree the company can use your card details to take a payment from you regularly (check the small print).

Once set up the recurring payments show up on your statement as normal card transactions.


Cancel a recurring card payment

If you want to cancel it, you can speak to the company taking the payment. That way, you can review your agreement with them at the same time. Alternatively, you can cancel with us if you want to.

Cancel a recurring card payment

Where to find your recurring card payments

This type of payment won't be listed with your other payees in the Internet Bank or your pending transactions in the Banking app.

For help identifying recurring card payments, contact us over the phone or in branch.

Debit cards

7 days a week, 8am to 8pm.

Credit cards

Monday to Saturday, 8am to 8pm.

Sundays and bank holidays, 9am to 5pm.

Visit us in branch

We'll help you check your statements to identify any recurring card payments. You'll need to bring your debit or credit card, and some form of ID such as a driving licence or passport.