Recurring card payments explained
This is when you give your card details to a company and allow them to request recurring payments using them. It's not the same as a standing order or Direct Debit, which will use your current account details (account number and sort code), not your card information.
Common examples of recurring payments
Recurring card payments are often used for things like:
- breakdown cover
- insurance policies
- TV, music and magazine subscriptions (Netflix or Amazon Prime, for example).
They often start with a free trial, then when it ends the company uses your card details to take further payments. The company should tell you this when you sign up for the free trial.
Note:
You won't be able to see these payments with your other regular payments in the Banking app or Internet Bank. We can help you find your recurring card payments. Just bring your debit or credit card and your ID, and visit us in branch (opens in a new window).
Recognising a recurring card payment
It’s a recurring card payment if:
- You're asked for your debit or credit card details, not your current account details.
- You're asked to agree the company can use your card details to take a payment from you regularly (check the small print).
Once set up the recurring payments show up on your statement as normal card transactions.
Cancel a recurring card payment
If you want to cancel it, you can speak to the company taking the payment. That way, you can review your agreement with them at the same time. Alternatively, you can cancel with us if you want to.
Where to find your recurring card payments
This type of payment won't be listed with your other payees in the Internet Bank or your pending transactions in the Banking app.
For help identifying recurring card payments, contact us over the phone or in branch.
Give us a call or visit us in branch
For help identifying recurring card payments, contact us over the phone or in branch.
FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic
Monday to Saturday and bank holidays, 8am to 8pm.
Sundays, 9am to 5pm.
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89
FlexPlus
Monday to Saturday and bank holidays, 8am to 8pm.
Sundays, 9am to 5pm.
UK: 0800 11 88 55
Abroad: +44 1793 54 12 00
FlexDirect
Monday to Saturday and bank holidays, 8am to 8pm.
Sundays, 9am to 5pm.
UK: 03456 07 73 57
Abroad: +44 1793 65 67 89
Credit cards
Monday to Saturday, 8am to 8pm.
Sundays and bank holidays, 9am to 5pm.
UK: 03456 00 66 11
Abroad: +44 2476 43 89 97
Visit us in branch
We'll help you check your statements to identify any recurring card payments. You'll need to bring your debit or credit card, and some form of ID such as a driving licence or passport.