A recurring card payment is where you give a company your debit or credit card details so that they can take regular payments from you, for example once a month or year.

Contact the company directly

You can cancel a recurring card payment up until the working day before the next payment is due to leave your account.

To cancel, you can speak directly to the company taking the payment.

When you talk to the company, you can either:

  • end your subscription or membership, or
  • agree on a different way for you to pay any money you owe.

Make a note of the date you cancelled and what you agreed. If you can, get this in writing.

Alternatively you can ask us to cancel the recurring payment.


Ask us to cancel it for you

We can block recurring card payments for you. You need to tell us by 4pm at least 1 working day before the payment is due to leave your account.

Sometimes a payment might be taken if it was already being processed. If the payment leaves your account after you’ve asked us to cancel it, please get in touch with us.


How to contact us

When you contact us, please tell us:

  • The company name or payment you'd like to stop.
  • The last date they took money from your account.
  • If you've previously tried to cancel the payment.

Debit card payments

Call us:

Monday to Saturday, 8am to 6pm.

Credit cards payments

Call us:

Monday to Friday, 8am to 8pm.
Saturday, 8am to 8pm.
Sunday, 9am to 5pm.

Change or cancel payments online

You can cancel a recurring debit or credit card payment yourself within the Internet Bank.