Cancelling a Direct Debit

  1. Notify the company

    A Direct Debit is an agreement between you and a company. It's important you let them know before you cancel so you won't be charged for missed payments.

  2. Cancel the Direct Debit


Direct Debits are covered by the Direct Debit guarantee (opens in a new window).

Contact us

If it's us that you're paying, let us know you want to cancel using these phone numbers.

Mortgage and loans

Monday to Sunday, 8am to 8pm (GMT).

Credit cards

Monday to Saturday, 8am to 8pm (GMT).
Sundays and bank holidays, 9am to 5pm (GMT).

Cancel in the Banking app

  1. Log into the Banking app.
  2. Select the account the Direct Debit is taken from.
  3. From the bottom menu, choose More.
  4. Select View and cancel payments.
  5. Find the Direct Debit you wish to cancel.
  6. Choose Cancel this Direct Debit.

Cancel in the Internet Bank

  1. Log into the Internet Bank.
  2. Choose on the Move money tab.
  3. Under Manage payees, choose the account the Direct Debit is taken from, then Go.
  4. On the Manage payees page, select the Direct Debits option.
  5. Find the right payment and click Cancel this Direct Debit.
  6. Confirm by choosing Yes.

Can't find a Direct Debit?

If the Direct Debit you want to cancel is not listed alongside your other Direct Debits, it might be a recurring card payment.