Direct Debits are covered by the Direct Debit guarantee (opens in a new window).

Steps to cancel a Direct Debit to a company

You can cancel a Direct Debit to a company online in our Banking app or Internet Bank.

A Direct Debit is an agreement between you and a company. So, we recommend you let them know you’ve cancelled the payment so you can set up an alternative payment and won't be charged for missed payments.

Cancel in the Banking app

  1. Log into the Banking app.
  2. Select the account the Direct Debit is taken from.
  3. From the bottom menu, choose More.
  4. Select View and cancel payments.
  5. Find the Direct Debit you wish to cancel.
  6. Choose Cancel this Direct Debit.

Cancel in the Internet Bank

  1. Log into the Internet Bank.
  2. Choose the Move money tab.
  3. Under Manage payee, choose the account the Direct Debit is taken from, then Go.
  4. On the Manage payees page, select the Direct Debits option.
  5. Find the right payment and click Cancel this Direct Debit.
  6. Confirm by choosing Yes.

Cannot find a Direct Debit?

If the Direct Debit you want to cancel is not listed alongside your other Direct Debits, it might be a recurring card payment.

Cancel a Direct Debit with us over the phone

If it's us that you're paying, let us know you want to cancel using these phone numbers.


Monday to Friday 8am to 6pm (GMT).
Saturday 9am to 12.30 pm (GMT).


Monday to Friday, 8am to 6pm (GMT).
Saturdays, 9am to 2pm (GMT).
Closed Sundays and bank holidays.

Credit cards

Monday to Saturday, 8am to 8pm (GMT).
Sundays and bank holidays, 9am to 5pm (GMT).