What would you like help with?

Get the help you need with your Direct Debits, standing orders or recurring payments, including how to set them up, cancel or change them.

Understanding regular payments

Standing orders

Direct Debits

Recurring card payments

Helpful phone numbers

Current account general enquiries

Monday to Friday, 8am to 8pm (GMT).
Saturday, 9am to 5pm (GMT).
Closed Sundays and bank holidays.

Credit card general enquiries

Monday to Saturday, 8am to 8pm (GMT).
Sundays and bank holidays, 9am to 5pm (GMT).