Check if you've registered

You'll need to register for Paym before you can receive or make payments using mobile numbers. If you're with Nationwide, you can register through the Internet Bank.

Once you’ve done this, you can send money using our Banking app.

Check that you're not sending over £250

You cannot send or receive more than £250 a day using Paym. If you want to transfer more than that, you can use the Banking app or Internet Bank to tell us to send a normal payment.

Paym still not working

If Paym is still not working, call us and we’ll be happy to help.

What account are you calling about?