Find out if you’re eligible for a new card reader and how to get one.


You can use a card reader from another bank or building society as long as it accepts your Visa debit card.

To order a card reader online

Current account holders can order a new card reader online if:

  • You have a Nationwide Visa debit card.

  • Your current card reader breaks.

  • You’ve lost your card reader.

  • You were never sent a card reader.

Fill in the online form and we’ll post you a new one within 3-5 working days.


If you’ve recently registered for the Internet Bank, it can take up to 7 days for your card reader to arrive.

Ask for a card reader in branch

You can ask for a card reader at your nearest branch. To avoid disappointment, call your branch to reserve a card reader before making the trip.