You can use a card reader from another bank or building society as long as it accepts your Visa debit card.

What you can do

  • To log into the Internet Bank, use your passnumber and a code that’ll get sent to you by text.
  • To log into the Banking app, use fingerprint recognition, facial recognition or your passnumber.

In both the Internet Bank and Banking app, you can:

  • View your accounts.

  • Transfer money between your eligible accounts.

  • Send money to someone you've paid before.

  • Cancel your Visa debit and credit cards if they’ve been lost or stolen.

In the Banking app you can also:

  • Freeze your Visa debit card if you’ve misplaced it and unfreeze it again if you find it.

What you can’t do

  • Pay someone new in the Internet Bank or Banking app.

  • Change your personal details.

If you need to do any of these with your Visa debit card, you can either:

  • order a new card reader then action your request
  • visit your nearest branch to take away a new card reader to action your request.

Online shopping without a card reader

You'll still be able to confirm online purchases using a one-time passcode sent to you by text or email.

Order a new card reader for free

Most of our branches have card readers you can take away with you, or you can order one online and we’ll post it to you (this will take around 5 days).


If you’ve recently registered for the Internet Bank, it can take up to 7 days for your card reader to arrive.