You’ll still be able to log in to the Internet Bank with your card reader but you will no longer be able to use memorable data.

Why things are changing

To help fight fraud and increase the security of online payments, all banks will be adding extra security checks that will happen when you bank or shop online. These changes are called Strong Customer Authentication.

How logging in is changing

  • You'll now need to enter your date of birth alongside your customer number when you log in.
  • You'll still be able to log in to the Internet Bank with your card reader.
  • You can now log in using a one-time code sent in a text message.
  • Over time we'll be removing the option of logging in to the Internet Bank using memorable data.

Ways to log in

Use your card reader to log in

If you have a current account with us, you can continue to use your card reader as usual. If you no longer have a card reader or have forgotten how to use it, get help using your card reader or order a new card reader.

You can use any bank or building society card reader to log in, as long as it accepts your debit card.

Use your passnumber and one-time code by text to log in

You can log in using your mobile phone and a one-time code we'll send you in a text message.

Note:

We'll need your mobile number to do this.


If we don't have the right mobile number for you, you may not be able to see your account information online.

If you can't use a card reader or mobile phone to log in

Please call us or visit us in branch to discuss your log in options.


Update your details

Use the Internet Bank or Banking app

You'll be able to update your details in the Details and Settings section of our Banking app or in the My details section of our Internet Bank (opens in a new window).

Update your details in a Nationwide branch

You can find your nearest branch using our Branch finder (opens in a new window).

Let us know your details over the phone

You can call us on the number on the back of your card.

Monday to Saturday, 8am to 8pm
Sundays and bank holidays, 9am to 5pm