Ways to bank without coming in to branch
There may be times when you can only do your banking by coming to branch, but let’s see if we can help you from home first.
What's on this page
Managing your money with online banking
Managing your money online is the easiest way to do your banking, wherever you are, 24 hours a day.
From our Internet Bank and Banking app you can quickly:
make payments and transfers, including paying bills and other people
pay off your credit card
set up or cancel standing orders
cancel Direct Debits
move money between your accounts
check your statements.
Peace of mind when banking online
We know moving to online banking can raise concerns around security. But nothing is more important to us than keeping our members’ money safe. We’ll monitor and protect your account with the latest technology 24/7.
If you're new to online banking
Try our demos to find out what you can do and learn how to use it:
Paying in cheques and cash
Unfortunately, it’s not possible to pay cheques in to us online.
You’ll need to visit us in branch to pay in cash. Any amount can be paid in at the counter.
Getting cash out
If you need to withdraw cash, you can do this without coming in to branch by:
- using cash machines
- requesting cashback at most supermarkets and convenience shops.
You’ll need your debit or credit card and PIN. Please note, there will be fees for withdrawing cash using your credit card.
If you’ve forgotten your PIN, find out how to request a new PIN.
If you’ve lost or damaged your card, find out how to request a new card.
If you need to withdraw more than £500 in one day you’ll need to visit a branch with your ID. Please call your branch in advance. They may need to order in the cash ready for your withdrawal.
Getting help with banking from someone you trust
If you normally use our branches to manage your finances and don't feel confident using online banking, we can arrange it so that someone you trust can help you manage your money.
Updating your details
You can update your contact details in the Internet Bank or Banking app.
Ways to get in touch
Send us a message in the Internet Bank
If you’re registered for online banking and want to discuss your account, you can message us in the Internet Bank.