When you use internet banking, there’s a risk of being targeted by fraudsters. They may use malicious software to get hold of your bank or card details when you enter them online or may target you with phishing (sending emails as if from a reputable source to try to get personal information from you) and other online scams.
But there are lots of ways to protect yourself:
- Keep your anti-malware and anti-virus software up to date – this helps to stop malicious software being installed on your computer without your knowledge
- Never give your internet banking credentials such as your passwords, account numbers, card reader generated passcodes, codes sent by text message to your mobile and PINS over email or phone – your bank or building society should never ask for these details
- Create a strong password for your email account – include a mix of upper and lower case letters as well as numbers and symbols.
Find out more information about how we combat online fraud.
If you think fraudsters have accessed your account, you can report online fraud to Action Fraud.