24 January 2018

Fraud Awareness Films – 5. Clare’s story

Nationwide research* carried out earlier this year has identified that people experiencing loneliness and isolation are four times more likely to fall victim of a scam.

As the fraudsters become more and more sophisticated, it pays to understand the type of situation that could lead to financial loss. By making yourself aware of how criminals operate and what to look out for, you can protect against the risk of fraud.

The video below is the fifth in a series of films that tells the story of the most common types of scams.

So we’d decided to extend the house – the kids were getting bigger and we needed the extra space – and we arranged for our local builders to do it. We’d used them for other work before, they were very good, very efficient.

Anyway, we get an email about week in to the building work, from the builders, saying they’d changed their bank payment details and could we use the new sort code and account number they supplied in the email and could we make a payment that day, to cover materials and such. Well, we didn’t think anything of it; like I said, they’d always been very reliable, so we paid the money – it was about £5,000.

Well then the strangest thing happened: the very next day, we get another email from the builders saying to watch out because their account had been hacked and the hackers were sending out emails asking for payments. They said not to under any circumstances respond to those emails.

Well it was a bit too late for that.

And now they’re not doing any more work on the house because we’re not going to pay them another £5,000, as we paid that money in good faith.

I don’t know how this is going to end. All I do know is someone’s got our £5,000 and we’ve got a big hole where our garage used to be.

If you’d like to find out how to protect yourself, or someone close to you, from frauds and scams, download the Little Book of Big Scams for free or visit our Fraud awareness pages at nationwide.co.uk

To find out more about all the different ways fraudsters could target you, download The Little Book of Big Scams.

It also pays to Take Five to Stop Fraud. This campaign encourages us all to stop, think and take five minutes, before divulging any personal information, whether it's on the phone, online or face to face.

Our Fraud Awareness Film series

Phishing fraud video

Vishing is a common type of scam and occurs over the phone. Watch Alison’s story so you can spot the signs.

Alison's story - watch the video
Investment fraud video

Investment scams seem real but are designed to get victims to part with their cash. Watch Izzy’s story, to find out more.

Izzy's story - watch the video
Online dating fraud video

Online Dating scams can be heart-breaking for the victims. Watch Walter’s story, so you can spot the signs.

Walter's story - watch the video
Lottery fraud video

Lottery scams offer big cash prizes, which could affect your judgement. Watch Clive’s story, to find out more.

Clive's story - watch the video

*The poll of 2,000 UK adults was carried out by Opinium, between 27-31 January 2017.

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