Our new CEO, Joe Garner, believes the results show the difference being a building society makes to our members’ lives. He explains: “I believe it’s our mutual model that enables us to take a long term view that results in leading customer satisfaction outcomes that drive financial performance."
"Nationwide is a building society and is, therefore, motivated by a powerful social purpose which has been the case for well over a century."
“Our fundamental purpose is to help people into a home of their own and to help them save for the future. We’re owned by our members and are answerable to them. Which is why any profits we make are put immediately back to work for their benefit, whether it’s investing in excellent service, great products or our infrastructure. So, profit is obviously vitally important as it underpins our financial security, supports growth and safeguards our future for our members.”