23 April 2020

We’ve temporarily reduced our branch and call centre opening hours

Updated 23 April 2020

To help us maintain the essential services our members need from us, we’ve temporarily changed our opening hours.

For the time being, we have taken the difficult decision not to open our branches at weekends. Our call centres won’t be open in the evenings or on Sundays.

This is so that we can focus on providing our crucial weekday services in a safe and reliable way. Don't worry, you can still call our emergency line at any time to report lost or stolen cards, fraud or other security issues.

From Saturday 25 April 2020, our new opening hours will be:


Monday 10am to 2pm
Tuesday 10am to 2pm
Wednesday 10am to 2pm
Thursday 10am to 2pm
Friday 10am to 2pm
Saturday Closed
Sunday Closed

Most of our branches will stay open from 10am to 2pm Monday to Friday. Though in some cases, we’ve had to close local branches while our employees are self-isolating.

Check the status and opening times of your local branch

Call centres

Calling us about: Temporary new opening hours:
Current accounts 8am to 5pm, Monday to Saturday
Lost and stolen cards 24/7
Account security and fraud alerts 24/7
Mortgages 9am to 5pm, Monday to Friday
Savings 9am to 5pm, Monday to Friday
Personal loans 9am to 5pm, Monday to Friday
Collections and Recoveries 9am to 5pm, Monday to Friday
9am to 12pm, Saturday

Credit cards

Calling us about: Temporary new opening hours:
Customer service

8am to 8pm Monday to Saturday;
9am to 5pm Sunday

Lost and stolen 24/7

8am to 8pm Monday to Saturday;
9am to 5pm Sunday

Collections and Recoveries

8am to 8pm Monday to Saturday;
9am to 5pm Sunday

Further information and telephone numbers

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Nationwide is not responsible for the content or availability of external websites. Nationwide does not make any recommendation or endorse any advertising, products, services or other content on such external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of Nationwide.

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