01 June 2020

We’ve temporarily reduced our branch and call centre opening hours

Updated 01 June 2020

To help maintain the essential services our members need from us, we’ve temporarily changed our opening hours.

This is so that we can focus on providing our crucial services in a safe and reliable way.

You can still call our emergency line at any time to report lost or stolen cards, fraud or other security issues.

Our current opening hours are below.

These may change, so please check your local branches’ latest opening hours using our Branch Finder before you visit.

Branches

Monday 10am to 2pm
Tuesday 10am to 2pm
Wednesday 10am to 2pm
Thursday 10am to 2pm
Friday 10am to 2pm
Saturday 9am to 12pm (some branches only)
Sunday Closed

Most of our branches will stay open from 10am to 2pm Monday to Friday.

Some branches are now open 9am to 3pm Monday to Friday, and 9am to 12pm Saturday.

You may find some local branches are still closed while our employees self-isolate.

Check the status and opening times of your local branch

Call centres

Calling us about: Temporary new opening hours:
Apply for a current account, credit card or loan 8am to 8pm, Monday to Friday
9am to 1pm, Saturday
Current accounts (services) 8am to 6pm, Monday to Saturday
Lost and stolen cards 24/7
Account security and fraud alerts 24/7
Existing mortgages 8am to 6pm, Monday to Friday
New mortgages 9am to 5pm, Monday to Friday
Savings (services) 8am to 6pm, Monday to Friday
Personal loans (services) 9am to 5pm, Monday to Friday
Collections and Recoveries 9am to 5pm, Monday to Friday
9am to 12pm, Saturday

Credit cards

Calling us about: Temporary new opening hours:
Customer service

8am to 8pm Monday to Saturday;
9am to 5pm Sunday

Lost and stolen 24/7
Fraud

8am to 8pm Monday to Saturday;
9am to 5pm Sunday

Collections and Recoveries

8am to 8pm Monday to Saturday;
9am to 5pm Sunday


Further information and telephone numbers

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Nationwide is not responsible for the content or availability of external websites. Nationwide does not make any recommendation or endorse any advertising, products, services or other content on such external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of Nationwide.

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