24 May 2019

Freeze and un-freeze your card with our banking app

Misplaced your card? No need to panic, you can instantly freeze your debit card on the app so no one can use it.

If you find your card, in your jacket pocket for example, (we’ve all done it) you can un-freeze it and start using it straight away.

If it doesn’t turn up you can report it lost and order a new one simply by using the app on your phone or tablet.

Download the app from the app store

We know security can be a concern, so it’s good to know that our Digital Banking Promise covers Nationwide’s secure Banking app.

We’ll refund any money taken from your account without your permission as a result of fraud through our Banking App or Internet Banking Service.

We ask that you keep your security details safe, and let us know as soon as possible if money has been taken from your account without your permission.

See the full Digital Banking Promise for more details.

Terms and conditions apply. To use our Banking app your device must be compatible, running Android 5.0 or higher*, or Apple iOS 8 or higher*. Available on selected devices only. Apple is a trademark of Apple Inc. registered in the US and other countries. Android and Google Play are trademarks of Google Inc.

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