18 March 2019

Our Branch promise, nationwide

Today, we have made a promise that every town and city with a branch, will still have one in May 2021. So, you can be confident that we won’t leave your shopping centre branchless.

This promise is part of our commitment to support communities. We’re allocating £22million of funding to help with local housing issues. We’re entering the business banking market so that we can support small businesses. And we’ve started our £50million project to build more than 230 new homes in Swindon, with any profit to be reinvested back into communities.

We believe our branches are not only places to access cash and make transactions. They need to be places where you can talk face-to-face about your finances, your concerns or even your day.

Our Chief Executive, Joe Garner says:

"As a mutual we exist to serve the needs of our members and we are driven by that purpose. Our members tell us they want digital convenience and a human touch.

That’s why we are both investing in technology and making this promise to maintain our branches.

Even with the latest technology, members appreciate being able to visit a building and meet with real people who can help them with their financial affairs or even just listen.”

We'll continue to look into the health of the high street this year. We’ll work with like-minded organisations to create positive change and help communities thrive.


Find out more about our Branch Promise

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