While it’s clear we have come a long way since the slower processes of 1997, in some respects, things haven’t changed. We introduced the internet bank all those years ago to provide convenience to our members, and for this same reason, we continue to introduce updates and enhancements, like the launch of our new and improved award-winning banking app last year.
We are constantly learning from our members and I’m excited about where our mobile app is heading. In the next 20 years, we will see developments in biometrics, the advent of Open Banking, and fundamental changes in the way members manage their financial world. It could be easy to get carried away in this digital age, as it evolves so quickly, but ensuring that each innovative stride we make is for the convenience and benefit of our members is the most important rule. We have always listened and responded to the needs of our members. As a mutual, it’s vital for us to innovate in ways suitable for all our members – those who want to leap into the digital age, as well as those who prefer traditional banking methods.
It's quite a competitive field to be playing in and Nationwide is not the only organisation to be bringing out the latest in technology, so it’s certainly more important than ever to keep innovating. No provider can afford to stay still, but rest assured that we still have both the curiosity and determination to push the frontiers of innovation in the interest of our members.