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If you can't find what you're looking for in our FAQ section, please provide as much information as possible using the form on this page.

It’s important to remember that to comply with Data Protection laws, you must not supply any customer or member information when using this form. This includes:

  • Personal data (including addresses)
  • Account or card numbers
  • Details of specific transactions

We’ll get back to you as soon as we can between our business hours of 9am and 5pm, Monday to Friday.

Thank you in advance for your patience while we deal with your request.

So you know: The information you provide will be held by Nationwide. By continuing, you confirm you're happy with this and that you've had a chance to read how Nationwide uses your information.

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The information you provide on this screen will be sent to Nationwide by e-mail. Unlike our Internet Banking messaging service, Internet e-mail is not 100% secure. We would remind you that you should never send any confidential details by e-mail (for example, account details). By sending us this message you agree that you are sending this information by e-mail at your own risk and that we may respond using the same means.