Managing your FlexDirect account

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FlexDirect service grid
Internet Banking Banking app Automated Telephone Banking Our ATMs Our Call Centres Our Branches Text Alerts
Money in and out of your account Paying cash and cheques in (up to £300)*       Yes      
Paying cash and cheques in (more than £300)*       Yes   Yes  
Withdrawing cash (up to £500)       Yes      
Withdrawing cash (more than £500)           Yes  
Paying businesses and individuals Making bill payments, standing orders and Direct Debits Yes Yes Some payments        
Transfer money between Nationwide accounts Yes Yes Yes        
Make a CHAPS payment Yes            
Make an overseas payment Yes Yes
Make a Paym payment Yes
Managing your money Check your balance Yes Yes Yes Yes Yes   Yes
Get a full statement Yes       Yes    
Manage your arranged overdraft (For example, checking your limit or requesting an increase) Yes Yes          
Sign up for the Paym service Yes            
In case of emergency Stopping a cheque         Yes Yes  
Reporting a card lost or stolen   Yes     Yes Yes  
Freeze and unfreeze your card Yes
* You can pay in up to £2,500 in cash and up to £2,000 in cheques at FAST Cash Machines only (available at some branches). Use our branch finder to check for ‘Self Service/FAST Cash Machine’. If this facility is not present, you can still complete your transaction in any of our branches.