We offered a temporary interest holiday on arranged overdrafts until 31 October 2020.

Your overdraft after the interest holiday

Once your arranged overdraft interest holiday ends, interest will go back to being charged at the contractual rate of 39.9% per year (variable). We'll let you know about any charges in your monthly statement. The charges will be applied to your account 28 days after the date of your statement.

To check the cost of borrowing at the usual contractual rate, use our overdraft cost calculator.

If you need more support

If you’re still experiencing financial difficulties, here are some ways we can help.

Help with budgeting and managing your money

Find guidance on managing your borrowing and tools to help you keep on top of your account, including:

  • help to work out a budget and tips to manage spending
  • paying essential bills and priority debts
  • contacting lenders to discuss your repayments
  • setting up text alerts, when your balance goes below a certain amount
  • checking your balance and managing payments using the Banking app or Internet Bank.

If you can't repay your overdraft or afford the charges

Help is available. The first step is to tell us about your financial situation (your income, outgoings and debts). Use documents like statements, bills, payslips to give us an accurate picture.

We’ll then be able  to talk you through your options. These might include:

  • gradually reducing your arranged overdraft limit, or
  • a repayment loan.

If we reduce your arranged overdraft limit, this will be by an affordable, agreed amount. You won’t pay interest on your arranged overdraft during this period, which may be for up to two years.

With a repayment loan, your overdraft balance will be restructured into a loan which you pay back in monthly instalments. Your loan could last from 2 to 7 years. When you call us, we’ll tell you the interest rate that applies, which may be up to 18.9% a year (fixed).

To get a repayment loan, you:

  • need to be overdrawn by at least £500
  • can only have a maximum of 2 Nationwide personal loans at once, including the repayment loan. If you already have 2 Nationwide personal loans, we can still talk to you about your options
  • must not have personal loans with Nationwide that total more than £25,000, including the repayment loan.

Our team will discuss your individual circumstances with you to find an option that’s affordable for you. They’ll also explain if it will impact your credit file, your ability to get credit and the total cost of your borrowing.

How to ask for help


Filling out our form online is the quickest way to share your information with us.

We'll then call you to talk you through your options.


If you need to speak to someone urgently, you can call us.

Please bear in mind our lines are really busy at the moment, so hold times are much longer than we’d like.

Monday to Friday, 9am to 5pm.

If you have debts with multiple organisations

We've partnered with StepChange and PayPlan to help if you have debts with several organisations.

If you're in debt with Nationwide and other organisations, you should contact one of the third parties listed here, who will be able to help you explore your options.

StepChange Debt Charity

The UK's leading debt charity, providing debt advice and fee-free debt management.


Free debt help and advice, including Debt Management Plans, IVA's, Trust Deeds and bankruptcy.

Other help and support

Here are some links to free debt advice organisations that can also give you support and advice.

MoneyHelper (opens in a new window) — Free, unbiased money advice online, over the phone and face-to-face.

Citizens Advice (opens in a new window) — Advice on issues such as debt management and welfare benefits, housing, employment, and consumer complaints.

National Debtline (opens in a new window) — Free, confidential and independent advice on dealing with debt problems.

Business Debtline (opens in a new window) — A charity giving free debt advice to small businesses and self-employed people.