Our Branch Promise

Here today, here tomorrow. We promise, if we currently have a branch in your town or city, we’ll still be there until at least January 2023. And your branch will continue to have its own, dedicated branch manager.

A commitment to our members

The high street may be changing, but our commitment to our members isn’t.  We understand the role our branches, and our wonderful colleagues, play on high streets nationwide.

We believe there has never been a greater need to commit to supporting communities, and rebuilding society, than there is now. That’s why we’re extending the promise we made in 2019 from May 2021 to January 2023.

We keep our promises

We’ve been improving existing branches and opening new, more accessible ones. But, (and we’re afraid there’s always a ‘but’), just as with our initial promise, there will always be circumstances that make it impossible to keep a branch open.

However, our overall promise stands: to leave no town or city currently served by Nationwide Building Society without a branch.

Only this time, we’ve made our promise until January 2023 at the very least.

Branch transformation

Discover the philosophy behind our branch transformations and how we’re making our branches feel part of your community.