Our Branch Promise

Here today, here tomorrow. That's our promise to every town and city with a Nationwide branch on its high street. So, if we're still a part of your community on March 18th 2019, we'll stay part of your community until at least May 31st 2021.

Not everyone wants to manage their money at an address that starts with 'www'. This is one reason we've committed to staying part of the hundreds of towns and cities we're already in. Another is because we believe in communities: in building society, nationwide. For many, that's best done face to face.

We’re giving many of our branches an impressive makeover. It’s part of a £350m investment we’ve committed to spend on our branches over a period of 5 years - £80 million this year alone. And these changes are far from cosmetic. We’ve listened to our members and introduced features to suit the way people manage their finances today.

Community is at the heart of our new design, so expect new branch environments that are open and welcoming. Have a coffee and a chat, read a paper, use the iPads and free WiFi – we want you to feel at home. And look out for Nationwide NOW: your direct, high-definition video link to whole teams of personal banking managers and specialist consultants.

Our branches come in all different shapes and sizes but they all share one thing in common – our commitment to the high street.