Reimagining work

More than 1 year on from the first lockdown, as the UK starts to ease its way out of the pandemic, it feels appropriate to look forward to what the future will mean for our world of work here at Nationwide.

Note:

This area of our website offers information about some of the things we do as a responsible business. Find out more about working for Nationwide on our careers site.

Working with other leading organisations, we've published our Future of Work Report (opens in a new window) covering a range of topics on how the UK might respond to the challenges – and opportunities – presented by the pandemic, from how we work, how we live, how we look after our financial wellbeing to how we thrive as communities. This included surveying our own employees’ views and experiences.

As a result, we've introduced a ‘work anywhere’ approach that allows colleagues to work where they want, within the UK. This empowers them to make their own choices, while balancing the many demands of life and respecting the choices that others may make. ‘Work anywhere’ removes barriers that once might have discouraged people from considering a role in a different part of the country. It enables colleagues to move more easily around the organisation and try different roles, as well as opening jobs to a more diverse set of people from across the UK, rather than just those able to travel to and from offices. It is hoped that by casting the net wider, we can better reflect our members and become even more connected to the UK communities we serve every day.

Recognising that flexible working is more difficult for branch colleagues, we're working with them to understand what would help them better manage their working day around their home lives. The Society is currently trialling an initiative across select branches where employees traditionally based in offices work alongside branch colleagues – breathing new life into branches and their respective communities.

You can read more about what the Future of Work means for our employees on our careers site (opens in a new window).


Health and safety

Irrespective of where we choose to work, the health and safety of colleagues will always remain a priority.

Health and safety management is well established within Nationwide, with supporting policies and practices to support compliance, governed by a Health & Safety Committee and is embedded within our risk frameworks.

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)

As an employer, Nationwide is required to report certain workplace accidents, occupational diseases and specified occurrences as part of the RIDDOR 2013 regulations. Nationwide:


  • has reported 1 coronavirus RIDDOR (case of disease) in 2020 for which there was reasonable evidence to suggest exposure may have been work-related
  • has seen the annual RIDDOR reportable accident rate drop from 10 in 2019 to 5 in 2020
  • continues to compare very favourably with the HSE benchmark on Lost Time Incidents (LTIs) with our performance at 0.02 against a benchmark of 0.17.

Health and Safety Enforcement

Nationwide has not had any Health & Safety Enforcement action over the rolling 12 months to 31 December 2020.

Remote workstation assessments

Since the emergence of the pandemic, everyone who can work from home is working from home. And to support this, we have radically changed the way we work to enable far more of our customer-facing staff to do just this, with great success.

In fact, we are so pleased with the way this has worked to benefit so many of our colleagues and the members we serve, it has set us on a new path for new ways of working.

In support of this, the workstation set-up guidance, work equipment click-and-collect service and access to a 15-minute ergonomist assessment via Teams, has managed the potential risks associated with home working.

Training

We conduct mandatory fire evacuation eLearning for all colleagues in both administration buildings and branches. The promotion of this training requirement is repeated prior to building reoccupation, following periods of coronavirus lockdown. We also conduct mandatory Health & Safety e-Learning and have launched a Social Distancing at Work e-Learning and Branch Network COVID-19 Guidance.


Assurance

Frequent risk assessments are completed in both branches and administration buildings, along with the creation and ongoing update of our COVID-19 Admin Centre Playbook and Branch Response Manual.

Health & Safety Third Party Controls testing focused specifically on the coronavirus controls and effectiveness of reaching the engineers on the ground for 3 of Property Services’ main suppliers to our branch network of planned maintenance.


Governance process

The role of the coronavirus pandemic in further crystallising the importance of health, safety and wellbeing, is undeniable. Initiatives to promote and protect the wellbeing of our colleagues remain a priority for our communications and leadership.

Health & Safety is governed by the H&S Committee which includes representation from the Nationwide Group Staff Union (Safety Representatives and Safety Committees Regulations 1977) and is responsible for maintaining a holistic view and ensuring continued compliance.


The wellbeing of our colleagues

We take the health and wellbeing of our colleagues very seriously and are proud of the tools and support groups we have in place – including a dedicated wellbeing site – as well as the caring and supportive appetite that is evident across our culture.

Read how we are supporting colleague wellbeing.