The Culture Mosaic is our way of measuring Nationwide’s progress towards our desired culture and is aligned to our PRIDE values.
Our culture is underpinned by distinctive aspirational behaviours that we can dial up or dial down. These behaviours are driven by the Future of Work Strategy, other strategic priorities and cultural initiatives that are tangible and can be measured across the Society. The measures we use include our all employee engagement survey and our inclusion and diversity measures. Alongside this, we also gain insight from more focused initiatives, such as efficiency activities and risk culture assessment to understand how our colleague experience is evolving.
We use these insights, which are a combination of qualitative and quantitative data points, to illustrate our progress, direction and pace, as well as tracking the overall impact, thereby enabling us to have a rich and meaningful conversation about our culture.
In 2021 we invested in a new colleague listening platform which allows us to continuously evaluate our culture through regular pulse surveys. Insights from these also feed into the Culture Mosaic.
Twice a year, we hold a Culture Mosaic review panel. The panel brings together non-hierarchical, diverse perspectives from different business areas and varying experiences to support a collective decision on position and progress of the cultural shifts. The panel is independent and facilitated to create an open and safe environment for views to be shared. We discuss the data and insights, agree focus areas for the next six months, and endorse strategic action that will shift the dial in the desired direction.
The outcome of the Culture Mosaic and the review panel is reportable to the Board.