Concerns can be raised through a variety of reporting channels which include a mobile phone app and online reporting form provided and managed by a third-party supplier, Expolink. While all concerns raised to the Nationwide Whistleblowing Team will be treated confidentially, reporters can raise their concerns anonymously if they so wish and no attempt will be made to try and identify them.
A dedicated whistleblowing team stays in touch with and supports those individuals who raise concerns. Additionally, we don’t tolerate instances where individuals are treated differently as a result of raising their concerns and we take such matters very seriously. We treat any act of retaliation as a disciplinary matter.
All concerns raised are investigated thoroughly, fairly and in accordance with our Whistleblowing Policy, Whistleblowing Procedures and the Society-wide Internal Investigation Guidelines.
All investigations follow a robust governance and decision-making process with senior leaders from across the business (Fraud, Information Security, Internal Audit, Distribution, Legal, and People and Culture) meeting regularly to agree and oversee the outcome of investigations. If we find evidence of wrongdoing, we consider further action, in accordance with HR principles and processes.
As required by Regulation, we have appointed a Whistleblowers’ Champion to oversee the entire whistleblowing process at Nationwide. We also provide the Board with an Annual report on the effectiveness of our whistleblowing processes and provide visibility of any thematics from the concerns we receive.