Yes, they can. They’ll need to print out the manual transfer form, fill it in, then send it back to us (the address is on the form).
If your friend switched manually, they won’t have a switch code. Don’t worry, here’s what you need to do:
- When you’ve completed the form, we’ll send you an email containing a unique link which you'll need to share with your friend.
- Once your friend has completed the manual switch, tell them to follow the link in the email.
- Here, they’ll be asked to enter a switch code. Tell them to use the code MSW001. This is how we’ll know they’ve switched manually.
Find out more on our manual transfer process page.