28 March 2018
Nationwide Building Society has today announced the opening of its extensively refurbished branch at 47-48 Regent Street in Swindon. The branch opens on 3 April, and the Society is relocating customers and staff from its branch on The Parade to the updated site. An official opening will take place on 7 April.
The existing branch feels bigger, with an informal layout that allows members to do their banking in a way that suits them best – whether it’s using the open plan seating area or having a quiet chat in one of the private pods. It also features a community area for members to enjoy, with news about volunteering, a noticeboard for messages and colouring-in to entertain young children.
Members will also have access to the latest technology, including free wi-fi, access to Nationwide’s Internet Bank via iPads, and Nationwide Now technology1, the Society’s high-definition video link providing access to specialist advisers.
Mandy Beech, Branch Director at Nationwide Building Society, said, “We have listened to the feedback from our customers in Swindon about what they wanted from their local branch and we have acted by creating a more spacious branch, with enhanced benefits for customers. The branch will feature Nationwide’s brand new 4C design concept; convenience, conversation, consultation, and community focus which will help us to serve our communities better.”
“We continue to invest in our network, to ensure each branch we have across the country can help, support and advise the millions of members who choose to visit us every day. Our branches and the people within them remain core to the service we provide. We understand that some of our members like interacting face-to-face with our people, that’s why we’re rolling out new formats, with larger areas for open plan meetings, private pods for those who prefer more privacy, and technology such as tablets for a greater degree of self-service.”
Nationwide Regent Street branch
The branch, at 47-48 Regent Street, contains all the latest innovations Nationwide offers to customers including Nationwide NOW, together with the personal service so many value in an increasingly digital age. The branch will also benefit from Nationwide Radio, a station specifically set up for Society’s branch network having received positive feedback from members.
Notes to editors:
1 Nationwide NOW is the Society’s pioneering service which gives customers access to a range of Nationwide financial consultants via a high definition video link. For more information visit: nationwide.co.uk/nationwide-now.
4C Experience explained
We love our members to feel at home in branch. We want them to be able to do what they came in for, but feel like they can stay a little longer if they choose. So we’ve created an experience that we call 4C, with four areas, each with a different name and purpose:
For members who might be in a rush. This area lets you do things quickly and easily, like using the cash machine or speaking to one of our team at the counters.
This is where we’re on hand if you need a little guidance, help with your digital banking or you just fancy a chat.
Speak to one of our experts in a little more privacy. Choose an open plan meeting room or a private pod. It’s up to you.
Have a coffee and read a book while your little ones do some colouring in. Or take a look at our history and what we’ve been up to in your local community. This space is all about you.
||09:00-19:00 (17:00 -19:00 for appointments only)