5 February 2018
Nationwide Building Society has today announced the opening of a new flagship branch in Aldgate. The opening is part of a wider investment programme, with three more branches in and around London having undergone refurbishment over the last few months.
The new Aldgate branch, newly situated at 1 Aldgate, offers longer opening hours across the week and is much larger than its previous location. There will be more space to offer easier access to services including Nationwide NOW1, the Society’s high-definition video link providing access to specialist advisors.
In addition to Aldgate, Nationwide has invested in its branches in Epping, Hampstead and The Strand, improving service and technology in a redesigned format. The branches will now have Nationwide NOW and have been re-designed to provide customers with community areas to help best serve its members.
Mandy Beech, Branch Director at Nationwide Building Society said, “We are very pleased to be opening a new branch in Aldgate, with enhanced benefits for our customers. The branch features Nationwide’s brand new 4C design concept; convenience, conversation, consultation, and community, as we recognise the changing needs of customers and the ways in which we can help customers in today’s diverse lifestyles. Even better that we are also able to invest in three other branches at the same time in Epping, Hampstead and The Stand.”
We continue to invest in our network, with a five-year plan, to ensure each branch we have across the country can help, support and advise the millions of members who choose to visit us every day. Our branches remain core to our service proposition, as well as the people within them and the technology we provide. We understand that some of our members like interacting face-to-face with our people, that’s why we are rolling out new formats, with larger areas for open plan meetings, private pods for those who prefer more privacy, and technology such as tablets for a greater degree of self-service.”
New Nationwide branch
The Aldgate branch contains all the latest innovations Nationwide offers to customers including Nationwide NOW, together with the personal service so many value in an increasingly digital age. The new location will also benefit from Nationwide Radio, a station specifically set up for Society’s branch network having received positive feedback from members.
4C Experience explained
We love our members to feel at home in branch. We want them to be able to do what they came in for, but feel like they can stay a little longer if they choose. So we’ve created an experience that we call 4C, with four areas, each with a different name and purpose:
For members who might be in a rush. This area lets you do things quickly and easily, like using the cash machine or speaking to one of our team at the counters.
This is where we’re on hand if you need a little guidance, help with your digital banking or you just fancy a chat.
Speak to one of our experts in a little more privacy. Choose an open plan meeting room or a private pod. It’s up to you.
Have a coffee and read a book while your little ones do some colouring in. Or take a look at our history and what we’ve been up to in your local community. This space is all about you.
Notes to editors:
1 Nationwide NOW is the Society’s pioneering service which gives customers access to a range of Nationwide financial consultants via a high definition video link.
Branch opening hours: