Nationwide Building Society signs up to Good Recruitment Charter

28 November, 2017

Nationwide Building Society is proud to have become the latest signatory to the Good Recruitment Charter.

Devised by the Recruitment and Employment Confederation (REC), this charter has been developed by The Good Recruitment Campaign Advisory Panel and defines good recruitment practice through a number of key principles that organisations, who sign up to the charter, will work towards.

Built on the understanding that we are stronger together than we are separately, like the charter, we are committed to promoting equality, diversity and inclusion, advocating flexible working and providing a first class candidate experience.

As a mutual, we are owned by and run for the benefit of our members, not shareholders. Mutuality is about helping our members, many of whom are also our employees, and therefore owners. This principle of mutuality is what attracts many of our candidates.

Ranked number one for customer service satisfaction amongst our high street peer group1, providing an inclusive culture for more than 18,000 of our colleagues, is pivotal to our success.

Katrina Hutchinson-O’Neill, Nationwide’s Director of Resourcing, said: “We’re thrilled to be part of the Good Recruitment Campaign. We always aim to ensure that our candidates positively experience what defines and differentiates us. By doing so allows us to recruit, develop and retain a workforce that at every level reflects the diversity of our members and the communities in which we operate.”

Kevin Green, REC’s Chief Executive, adds: “We are delighted that Nationwide has committed to our Good Recruitment Charter. Its aims are well aligned with Nationwide’s own recruitment principles. At the moment, we are faced with a shrinking talent pool and employers are struggling to find the high-quality people they need. It is therefore important that organisations can learn and share best practice with each other.”

Notes to Editor:

1 © GfK 2017, Financial Research Survey (FRS), 12 months ending 30 September 2017 vs 31 March 2017, proportion of extremely/very satisfied customers minus proportion of extremely/very/fairly dissatisfied customers summed across current account, mortgage and savings. High street peer group defined as providers with main current account market share >4% (Barclays, Halifax, HSBC, Lloyds Bank (inc C&G), NatWest, Santander and TSB).

About Recruitment and Employment Confederation (REC)

The REC’s Good Recruitment Campaign helps organisations benchmark their current recruitment methods and reinvigorate their strategies in order to attract the right candidate.
The initiative is led by a collaboration of businesses that are continuously working towards improving the performance of their organisation. The Good Recruitment Campaign welcomes all businesses that are committed to resourcing the right way.

About Nationwide

Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 18,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Please note: If you are a customer looking for information on our products and services, please visit the main website.