Make a suggestion

Want to suggest an idea or improvement? We’d love to hear it. Here’s how to go about it:

Step 1: Take a look at the existing suggestions to see if someone else has already made the same one.

Step 2: Complete the quick form below to submit your suggestion.

If you have a complaint rather than a suggestion, please complete our online complaint form (This link will open in a new window).

When completing the form below, the screen name you choose will be displayed alongside your suggestion. The suggestion title is something that summarises your suggestion e.g. Better wheelchair access in my branch.

Privacy reminder

Your suggestion may be published on our website. Therefore, please avoid sharing any sensitive and private information within your suggestions, such as phone number, postcode, email address etc.

More information about protecting yourself from online fraud

Fields marked with * are required

Your details

I understand the conditions of use*

The information you provide on this screen will be sent to Nationwide by e-mail. Unlike our Internet Banking messaging service, Internet e-mail is not 100% secure. We would remind you that you should never send any confidential details by e-mail (for example, account details). By sending us this message you agree that you are sending this information by e-mail at your own risk and that we may respond using the same means.