- No. 1 for customer satisfaction amongst our high street peer group, with a lead of 3.1% (March 2018: 4.6%)1
- More than one in five current account switchers (21.6%; Q3 2017/18: 19.5%) chose Nationwide2
- Gross and net mortgage lending grew to £26.8bn (Q3 2017/18: £24.1bn) and £6.1bn (Q3 2017/18: £3.9bn) respectively
- Deposit balances up by £5.9bn (Q3 2017/18: £2.3bn)
- Underlying profit of £691m (Q3 2017/18: £880m) and statutory profit of £703m (Q3 2017/18: £886m)
- Profits are after a charge of £167m for asset write-offs and additional technology spend in line with the Society’s September 2018 announcement of increased investment to meet members’ future needs
- UK leverage ratio of 5.0% (4 April 2018: 4.9%) and CET1 ratio of 31.7% (4 April 2018: 30.5%)
1 © Ipsos MORI 2019, Financial Research Survey (FRS), 12 months ending 31 December 2018 and 12 months ending 31 March 2018, c.60,000 adults interviewed per annum, proportion of extremely/very satisfied customers minus proportion of extremely/very/fairly dissatisfied customers summed across current account, mortgage and savings. High street peer group defined as providers with main current account market share >4% (Barclays, Halifax, HSBC, Lloyds Bank, NatWest, Santander and TSB).
2 Source: CASS BACS Payments Schemes monthly CASS switching market data, Apr-Dec 2018.