Results and accounts information

We have over 10 years of financial records available to download. Please select a financial year from the links below to view the reports available for each period.

Interim Management Statement Q3 2018/19 (covering the 9 month period to 31 December 2018) highlights…

  • No. 1 for customer satisfaction amongst our high street peer group, with a lead of 3.1% (March 2018: 4.6%)1
  • More than one in five current account switchers (21.6%; Q3 2017/18: 19.5%) chose Nationwide2
  • Gross and net mortgage lending grew to £26.8bn (Q3 2017/18: £24.1bn) and £6.1bn (Q3 2017/18: £3.9bn) respectively
  • Deposit balances up by £5.9bn (Q3 2017/18: £2.3bn)
  • Underlying profit of £691m (Q3 2017/18: £880m) and statutory profit of £703m (Q3 2017/18: £886m)
  • Profits are after a charge of £167m for asset write-offs and additional technology spend in line with the Society’s September 2018 announcement of increased investment to meet members’ future needs
  • UK leverage ratio of 5.0% (4 April 2018: 4.9%) and CET1 ratio of 31.7% (4 April 2018: 30.5%)

1 © Ipsos MORI 2019, Financial Research Survey (FRS), 12 months ending 31 December 2018 and 12 months ending 31 March 2018, c.60,000 adults interviewed per annum, proportion of extremely/very satisfied customers minus proportion of extremely/very/fairly dissatisfied customers summed across current account, mortgage and savings. High street peer group defined as providers with main current account market share >4% (Barclays, Halifax, HSBC, Lloyds Bank, NatWest, Santander and TSB).

2 Source: CASS BACS Payments Schemes monthly CASS switching market data, Apr-Dec 2018.

Results in detail