Responsible lending - Our approach

We have a responsibility to you, our customers, to be open and honest, to treat you fairly, and to be safe and secure. These principles affect everything we do. The way we lend money is no exception.

This page tells you about our approach, whether you want a personal loan, credit card, mortgage or an overdraft. It also outlines what we ask of you in return. If you have any queries, please don't hesitate to ask.

What you can expect from us as a responsible lender:

You may also be interested in...

Member TalkBacks

We've held over 150 regular Member TalkBack events around the Country since 1997. Here's a chance to have your say and put your questions to a Nationwide Director.

Awards and achievements

It's always nice to be recognised for our products and services. Read through our list of latest awards and achievements.