Introduction

How we use your information

Your information rights

Your information rights

You have a number of rights when it comes to your personal information. And we want to make it as easy as possible for you to understand what these rights are, when they apply and how you can make a request. On this page, you’ll find information on the different rights and the ways you can submit a request.

Right to access

What does this right mean?
When it comes to accessing your information, you’re in control. And you have the right to request a copy of the information we hold about you. For example, this could be a previous application form or information about your mortgage.

How do I make a request?
There are a number of different ways you can make a request. These include:

We’ll review your request and get back to you within a month.

If you’re looking for:
Previous bank or mortgage statements

Right to rectify

What does this right mean?
In certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate or incomplete (or both).

How do I make a request?
There are a number of different ways you can make a request. These include:

  • Submit the form below.
  • Write to us at Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • Pop into your local branch or give us a call.

We’ll review your request and get back to you within a month.

If you’re looking to:
Update your contact details

Change your name

Right to erase

What does this right mean?
In certain circumstances, you have the right to ask us to delete information that we hold about you.

Please note: there are some occasions when we may not be able to delete your personal information for legal, regulatory or technical reasons.

If you’ve shared your information with any of our partner organisations, and your request is valid, we’ll look to let them know that you’ve asked for it to be erased.

How do I make a request?
There are a number of different ways you can make a request. These include:

  • Write to us at Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • Pop into your local branch or give us a call.

We’ll review your request and get back to you within a month.

If you’re looking to:
Update your contact details

Remove your name from an account or product

  • To remove your name from a joint account, you’ll need to fill out the form here and post or hand it in to us in branch.

Right to restrict

What does this right mean?
In certain circumstances, you have the right to restrict us from processing your information any further or deleting it.

Just so you know: there are some things that we need to process your personal information for. For example, to take care of your accounts, help protect you from fraud and fulfil legal and contractual obligations. And if processing is restricted, we’ll continue to store your information and use it as required to by law.

How do I make a request?
There are a number of different ways you can make a request. These include:

  • Submit the form below.
  • Write to us at Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • Pop into your local branch or give us a call.

We’ll review your request and get back to you within a month.

Right to object

What does this right mean?
In certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing or if you feel that us processing your information is causing you distress and you’d like us to stop.

Just so you know: there are some situations where we won’t stop processing your information despite your objection. We’ll review your request and let you know our reasons for agreeing or not agreeing.

How do I make a request?
There are a number of different ways you can make a request. These include:

  • Submit the form below.
  • Write to us at Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • Pop into your local branch or give us a call.

We’ll review your request and get back to you within a month.

If you’re looking to:
Ask us not to send you marketing information

  • You can update your marketing preferences at any time on the app, in the Internet Bank or by post, phone or in branch.

Right to portability

You have the right to ask us to transfer a copy of the information we hold about you - to yourself or another provider. You can do this using the form below.

Just so you know: Information transferred in this way will be sent in a set structure, based on data you’ve provided to us. It will always include your name, address and contact number.

In certain circumstances, you have the right to transfer a copy of some of your information - to you or to certain third parties (e.g. another financial provider or comparison website). This applies when you’ve shared your information with us, it’s been collected with your consent or where collecting it was necessary for the agreement between us.

How do I make a request?
There are a number of different ways you can make a request. These include:

We’ll review your request and get back to you within a month.

If you’re looking to:
Switch your account to another bank or building society

Find out more about Open Banking

  • Take a look at our Open Banking FAQs to see what this means to our members and if it applies to you.

Right to human intervention

What does this right mean?
In certain circumstances, you have the right to request for an automated decision to be reviewed.

Just so you know: this right only applies to fully automated decisions, so it won’t be applicable if there has already been input from someone in the Nationwide team as part of the decision-making process.

How do I make a request?
There are a number of different ways you can make a request. These include:

  • Submit the form below.
  • Write to us at Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
  • Pop into your local branch or give us a call.

We’ll review your request and get back to you within a month.

If you’re looking to:
Discuss why an application has been declined

  • You can pop into branch or call us to find out more. Please have your reference number ready, along with any additional information you feel will support our decision.

Job applicant or current or previous Nationwide employee?

If you work at Nationwide, you used to work here or you’ve applied for a job with us then you have the same rights when it comes to your personal information. These include the right to access, restrict, rectify, object, portability, erasure and intervention

Just so you know:These rights apply to all types of employment contracts - permanent, fixed term, temporary and contract.

How do I make a request?
Current employees

Submit a request via the Nationwide Intranet.

Previous employees or job applicants
Email:
SpecialistHR.handling@nationwide.co.uk

Write to us:
Specialist Handling Team
Nationwide House
Pipers Way
Swindon
SN38 1HR

Please include the details of your request, the right you’re exercising, your employee number (if you have it) and your contact details.

What happens next?

  • When you submit a request, we’ll send you confirmation to let you know that we’ve received it.
  • We’ll give you a call to confirm it’s you and discuss any additional information about your request (if needed).
  • You’ll receive a full response to your request within one month, by post or email.