We’ve always been committed to looking after our members’ personal information – from your contact details to your account information. And it’s not a task we take lightly.

In this area of our website, you’ll find everything you need to know about how and why we use your personal information, the steps we take to keep it safe, and your rights.

What we stand for

Your best interests at heart

To us, your needs come first – they always have and always will. As well as using your personal information to look after your account, we use it to keep in touch with you and protect you from fraud. It also helps improve our service and support in ways that matter to you.

Your peace of mind

As a mutual, there’s nothing more important to us than the relationships we have with our members – relationships built on trust, fairness and our commitment to doing the right thing. So when you trust us with your personal information, we go to great lengths to keep it safe.

Your information, your choice

We know things change. That’s why we’ve made it easy to update your marketing preferences at any time if you change your mind about whether or not you want to hear about our products and services. The same goes for your contact details. If you move house, update your email address or get a new number, it’s easy to let us know.

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How we use your information

How do we use the information we ask you for? Get the answer to this – and more – on our use of information page.

Your information rights

You have a number of rights when it comes to your personal information. Find out all about these, and how to make a request, here.

Security centre

See what we do to keep you safe and the steps you can take to protect yourself, your money and your personal information.