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Cookies and privacy
Nationwide uses technology which collects and retrieves information from your computer, smartphone or tablet’s browser when you visit and use our digital services (e.g. our websites, our apps and emails). They can be cookies, or similar technologies such as pixels, tags or web beacons. As this technology is widely known as cookies, we’ll refer to them all as that in this policy.
Some of these cookies are necessary to make an online service work, but for others we need your consent before we can collect information. If you decide to consent to these optional cookies, you can change your settings at any time using our preference centre.
In this policy, when we say ‘Nationwide’, ‘we’, ‘us’ or ‘our’, we mean the Nationwide business that is placing the cookie and using its data.
What are cookies?
Cookies and the data they collect
User experience cookies
Targeting & marketing cookies
Setting your cookies preference
Cookies are small pieces of information contained within the pages on our websites, our apps and emails and are placed on your computer, smartphone or tablet.
There are different types of cookies:
Please be assured that none of our cookies will collect or store any secure information about you (e.g. your Internet Bank password or memorable data).
Nationwide has 4 main categories of cookies:
You’ll find out more about these in the following sections.
These are the cookies which make our websites work and keep you safe by:
Whilst our Privacy preferences centre won’t allow you to stop these cookies, your browser may. If your browser settings prevent these cookies we can't guarantee or predict how our websites will perform during your visit, and you won't be able to use any secure parts of the websites such as the Internet Bank or Banking app.
These cookies help personalise your experience by:
We use Adobe, eGain and LivePerson to support us with these activities. Whilst these trusted third parties place and store the cookie on your device, they work like first party cookies and the information collected on behalf of Nationwide is only used by us. Some of the cookies are persistent cookies and the information collected from these cookies is retained and used for 2 years. After this time, it is securely deleted.
These cookies help us to gain insight and improve how we do things by:
We use Adobe, AppDynamics and Decibel Insight to support us with these activities. Whilst these trusted third parties place and store the cookie on your device, they work like first party cookies and the information collected on behalf of Nationwide is only used by us. Some of the cookies are persistent cookies and the information collected from these cookies is retained and used for up 2 years. After this time, it is securely deleted.
These cookies help us target our advertising and tailor our marketing both online and via other channels, so it is as relevant and helpful as possible by:
We use the trusted third parties in the following table. They deliver online advertising services by analysing the information collected to ensure the adverts we display on social media platforms; search engines and other websites are relevant to you and other users who may engage with our marketing in similar ways. They do this by collecting details of when you viewed our website content after seeing one of our online adverts or using information about the products and services you have taken out with us or shown interest in when browsing our digital services.
You can also turn off targeting and marketing cookies from a wide range of specific companies by visiting www.youronlinechoices.com/uk/your-ad-choices (opens in a new window)
Just so you know, if you choose for us not to use Targeting and marketing cookies, you may still see our adverts on social media, search engines and other websites, we just won’t have used cookies to tailor them to you.
You can manage your cookie settings at any time through the privacy preference centre on our website.
In addition, however, most web browsers allow some control of most cookies through the browser settings.
Find out how to manage cookies on popular browsers:
You can also choose to:
Nationwide adds pixels to the emails that we send. These help us to understand whether an email has been delivered, whether it has been opened and whether you clicked on any of the links contained within the email.
We do this so we can gain insight and improve our communications. It also supports us in evidencing compliance with Financial Conduct Authority (FCA) requirements when we need to send you mandatory communications about your account or our service.
You may be able to prevent these pixels either through your web browser or the email provider you use (e.g. Outlook).