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This area of our website offers information about some of the things we do as a responsible business. For information about our range of products and services please visit our homepage.

What's on this page


We have over 1,000 third party suppliers

It’s important that they represent us by demonstrating a commitment to the mutual values outlined in our Third Party Code of Practice, PDF 1MB (opens in a new window).  This sets out the green, diversity and ethical standards we expect our third parties to uphold and goes beyond local regulations, to champion best practice.

Our Responsible Purchasing Principles help reinforce this internally, by setting out key considerations and responsibilities for procurement and third party relationship managers.  And through our Procurement for Mutual Good programme, we're building a green, diverse and ethical supply chain.

In 2021, we joined the EcoVadis community

EcoVadis provides supplier sustainability ratings and tools. They help us screen and monitor existing and potential third party’s environmental, labour and human rights, ethics and sustainable procurement activities. The system highlights opportunities for us to work with them, using action plans to enhance collective performance over time.

A carbon neutral supply chain by 2030

To achieve our target, we’re working closely with our third parties across multiple areas including, understanding and reducing our procured emissions. Read more about our Climate-related financial disclosures 2021 - PDF 1.4MB (opens in a new window), which show how we are performing against these upstream scope 3 emissions. 


We’re part of Social Enterprise UK’s Buy Social Corporate Challenge

Along with several other UK organisations, we collectively aim to spend £1 billion with social enterprises for procurement purchases. In 2021, we began relationships with two new not-for-profit organisations:

  • Change Please opened a branch in our head office and are a social enterprise coffee shops that tackle homelessness.
  • Unseen, an anti-slavery charity, are further raising awareness around modern slavery across Nationwide. Read more about our approach to combatting modern slavery. 

Supporting micro, small and medium suppliers through the pandemic

Representing almost a third of our third-parties, we supported these enterprises through the Coronavirus pandemic by targeting payment within 10 working days from invoice date. This was crucial in helping to protect their cashflow and survival.

It’s also why we’ve decided to maintain that target for the foreseeable future. This goes beyond the new reforms to the Prompt Payment Code, that pays businesses with less than 50 employees within 30 days, which we’re a signatory to.

We are proud to be Highly Commended by the Chartered Institute for Procurement and Supply, for our Procurement for Mutual Good programme in their 2020 annual excellence awards.