Frequently Asked Questions

Registration

How do I register for Verified by Visa (VbV)?
From June 2007 all participating online retailers started to ask any unregistered Nationwide FlexAccount debit and credit card holders to register before completing any online purchases. Full on screen instructions are provided, and registration is completed in 2 easy steps. You will then be returned to the checkout to complete your purchase.

You can also register here.

Important: You'll be given three opportunities to register when shopping online at Verified by Visa retailers. If you do not register during the first three attempts, you will be able to complete your transaction as normal. However, if on the fourth request you do not register, you will not be able to use your debit or credit card with any online Verified by Visa retailer until you have completed registration.

I don’t want to use Verified by Visa (VbV), can I opt out?
No. Once you’ve registered for the Nationwide (VbV) service you can’t de-register.

You will be given three opportunities to register when shopping online at Verified by Visa (VbV) retailers. If, on the fourth request you do not register, you will not be able to use your card with any online Verified by Visa (VbV) retailer until you have completed registration.

Verified by Visa (VbV) is an industry initiative which will greatly reduce the risk of online fraud when you’re making purchases. By choosing Verified by Visa (VbV), you’ll be able to safely shop online as each transaction you make will be protected by your own personal password. Not using Verified by Visa (VbV) could leave you open to an unnecessary risk of fraud.

What cards can I register for Verified by Visa (VbV)?
You can register any of your existing Nationwide Visa debit and credit cards. There's no limit to the number of cards you register.

When can I use Verified by Visa (VbV) with my credit card?
We're phasing the introduction of Verified by Visa (VbV) so we can provide the same level of service to all cardholders when they register. From October 2007 credit card holders will be invited to register.

What is a password?
When you register for Verified by Visa (VbV) you create a password. We recommend you choose something that's easy for you to remember and difficult for others to guess. It must be between 8-15 characters, and include at least two numbers and two letters, one of which must be uppercase and one lower case.

This password can be used for any of the cards you have registered.

Back to top

What is a login name?
When you register for Verified by Visa (VbV) whilst shopping online a pre-assigned Login Name that Nationwide has selected for you is displayed. This is based on your first and last name. You'll need this Login Name to make future purchases and access your Personal Account Manager.

If you supply your e-mail address when you register you'll receive an e-mail from nationwide@securesuiteemail.com confirming your Login Name. You don't need to reply to this e-mail. Remember, Nationwide will never ask you for any personal details in an e-mail.

Back to top

What is a Personal Message?
When you register for Verified by Visa (VbV) during shopping, a pre-assigned Personal Message that Nationwide has selected for you is displayed. Each time we present you with a Verified by Visa (VbV) receipt you should look for the Personal Message as this proves it is a genuine Nationwide receipt.

After activating Verified by Visa (VbV) we recommend you change your personal message to something you'll easily recognise. You can't select a Personal Message that will be identical to your password. It must be 6-30 characters long and spaces can be used. 

You can change your Personal Message in your Personal Account Manager.

Back to top

Why do I have to supply personal details to register?
The personal information you supply is used as a security measure to make sure you're the real cardholder. This information is automatically checked against your Nationwide account records.

Why do I have to supply my e-mail address to register?
Entering your e-mail is optional and will only be used for important notifications from Nationwide, and in full accordance with the Privacy Policy and Terms & Conditions.

If you supply your e-mail address when you register you'll receive an e-mail from nationwide@securesuiteemail.com confirming your Login Name. You don't need to reply to this e-mail. Remember, Nationwide will never ask you for any personal details in an e-mail.

We recommend you also enter your e-mail address in your Personal Account Manager. This means you'll receive an e-mail confirmation each time you amend any of your details so you know when a change has been made to your Verified by Visa (VbV) account.

Can two people with a joint account use the same password or should they register for Verified by Visa (VbV) separately?
Both cardholders of the account can register their debit cards separately and can each establish a personal password.

Can an additional cardholder on a credit card account register for the Verified by Visa (VbV) service?
Yes additional card holders can register for the service. They will create their own login name and password at registration. However, the main cardholder is still liable for all transactions on the account. If an additional cardholder has difficulty registering for VbV they should contact Credit Card Services. They can be contacted on 08457 99 88 99 (charged at local rate) between 8.00am and 10.00pm Monday to Friday, 8.00am to 8.00pm on Saturday and 9.00am to 5.00pm on Sunday.

What happens when my Nationwide debit or credit card expires?
When you're re-issued a new Nationwide debit or credit card, the Verified by Visa (VbV) service is automatically updated with the new card information. You don't need to re-register in order to continue using the Verified by Visa (VbV) service.

What is the Signature Panel Code?
The Signature Panel Code is the last three digits printed on the signature panel on the back of your card. It's used as an extra security measure to make sure you are in the possession of the card being registered.

When will my account be debited with Verified by Visa (VbV) purchases?
There will be no change to the way your account is debited for purchases made with Verified by Visa (VbV).

Back to top