Features & benefits

Recent improvements

Internet Bank recent improvements

We want to keep improving our products and services so we can be sure you're receiving the best customer service. This is where your feedback really does help because without it, we won't know what works for you and what doesn't. We've been able to make some great changes following your feedback, here's what we've done.

You can now view your Personal Loan online...

We've listened to your feedback and improved our Internet Bank by including Personal Loans on the account summary page, making it easier for you to view your loan.

You can now:

  • Access your loan details from the accounts summary page
  • View your balance any time, just by logging in
  • Make overpayments more easily, using the Quick Transfer feature

Unused ISA allowance

If you're a cash ISA customer, you'll be pleased to hear that we've now introduced a "remaining cash ISA allowance" feature on the Internet Bank to show you how much more you could save tax-free in your cash ISA each year.

Log in to the Internet Bank, select to view your cash ISA and you can see this at the bottom of the page along with your total cash ISA contributions this tax year.

Savings account interest rates are now available...

We've made changes so you can now see all your savings interest rates online. If your rate changes, we automatically update your accounts for you so you always know exactly how much interest you’re earning. Just log in and view your savings accounts to see your current interest rate at the bottom of the page.

Helping you make the most of your tax free savings...

You can now keep track of how much you've paid into your Nationwide cash ISA accounts online. Simply log in to your internet bank and view your cash ISA account to see your total payments this tax year at the bottom of the page.

Letting us know you're on holiday has been improved... 

If you're a credit card or current account customer you can let us know when you're going abroad - helping reduce the chance of your card being restricted while you're away.

You can tell us up to 12 months before you travel overseas

Find out how
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Give us your feedback

Do you have any ideas to improve our Internet Bank? Let us know and view what others are saying - your feedback counts.

Make a suggestion - Give us your feedback
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Customer Satisfaction

To make sure we offer our members the service they want, each month we ask 10,000 of you to tell us how we're doing.

Find out how we're doing - Customer Satisfaction

Internet Banking awards and achievements

We recently saw more success for Nationwide as we scooped an impressive three awards at the 2014 Your Money Direct Awards.

As well as winning the Best Online Current Account Provider and Best Online Credit Card Provider awards, we also took home the award that everyone wanted to win, Best Overall Online Provider of the year.

The Your Money Direct Award winners are those judged to have offered the most competitively-priced products with market leading service over the previous 12 months, ranging from banking to savings, life cover to pet insurance, breakdown cover to mortgages.

Award winning service - Your Money Direct Awards 2013

A few things to consider before you register

  • You can run an instant assessment to check that you your computer meets our minimum set-up standards
  • Internet Banking allows you to view the majority of your Nationwide accounts, however if you have the following accounts, these will not display: Business accounts, commercial mortgages, discontinued personal accounts, personal loans, investment or protection products and insurance products.
  • If you have a joint account you'll need to register separately to view both your joint and sole accounts and activate individual e-products.

Not yet registered for Internet Banking?

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