Useful travel information

Emergency numbers

Fees and charges

Important Travel Information

Important Travel Information for Nationwide customers

Important information for Nationwide customers travelling to areas affected by the Zika Virus

The Foreign and Commonwealth Office (FCO) is advising travellers to follow the advice of the National Travel Health Network and Centre (NaTHNaC) before travelling to areas affected by Zika virus.

All travellers, especially pregnant women or those planning to become pregnant, and anyone with serious health problems should seek travel health advice from their GP in advance of travel and consider avoiding travel to areas affected by Zika virus.

The FCO provides a current list of countries with active or past Zika virus, the level of risk of transmission and associated travel advice.

Customers planning future holidays should review current FCO travel advice to check if the intended destination is affected by Zika virus and consider their personal circumstances prior to booking the trip.

Customers are advised to regularly review the Foreign and Commonwealth Office and National Travel Health Network and Centre websites for further information and current travel updates.

You should contact your GP prior to travel, especially if you are pregnant, planning to become pregnant or have a serious health issue. It is important to check the latest travel advice from both the Foreign and Commonwealth Office and National Travel Health Network and Centre if you plan to travel to any of the countries affected by Zika virus.

If you wish to cancel or change your travel plans you should contact your tour operator / airline directly to discuss available options.

If you are pregnant or have a serious medical condition and are advised against travel by a medical practitioner and your tour operator / airline does not provide a suitable alternative or refund, cancellation is covered under your policy (up to a maximum reimbursement of £5,000 per insured person) and you should contact our claims department on 0800 051 0154 (Monday to Friday - 8am-6pm). There is no cover for cancellation unless a medical practitioner advises against travel.

Where your partner is advised against travel by a medical practitioner, the following cover applies:

  • if you hold a FlexPlus account, you are covered under the travel policy for cancellation
  • if you hold FlexAccount Travel Insurance, cancellation cover is provided for account holder(s) only unless a family upgrade is purchased. Please note that FlexAccount Travel Insurance provides European cover only unless the appropriate worldwide upgrade has been purchased

Full policy terms and conditions remain in place, please consult your policy document FlexAccount travel insurance policy or FlexPlus travel insurance policy for more information. If you have any questions about the coverage of your policy please call:

Claims:
0800 051 0154 (UK)
Mon to Fri 8am - 6pm
+44 141 349 0109 (overseas)
24 hours, 365 days

Pre Travel Advice:
0800 051 0154 (UK)
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm

If you are currently in an area affected by Zika virus, please take all the necessary precautions and follow travel advice outlined by Foreign and Commonwealth Office and National Travel Health Network and Centre.

If you are advised to curtail the holiday by a medical practitioner and your tour operator / airline are unwilling to arrange early return to the UK, curtailment is covered under your policy (up to a maximum reimbursement of £5,000 per insured person) and you should contact Emergency Medical Assistance on (+44) 141 349 0109 (24 hour service).

Where your partner is advised to curtail their holiday by a medical practitioner, the following cover applies:

  • if you hold a FlexPlus account, you are covered under the travel policy for curtailment
  • if you hold FlexAccount Travel Insurance, curtailment cover is provided for account holder(s) only unless a family upgrade and appropriate worldwide upgrade has been purchased.

Please check the latest travel advice from both the Foreign and Commonwealth Office and National Travel Health Network and Centre for any further developments.

Full policy terms and conditions remain in place, please consult your policy document FlexAccount travel insurance policy or FlexPlus travel insurance policy for more information.   If you have any questions about the coverage of your policy please call:

Claims:
0800 051 0154 (UK)
Mon to Fri 8am - 6pm
+44 141 349 0109 (overseas)
24 hours, 365 days

Pre Travel Advice:
0800 051 0154 (UK)
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm

An excess applies to all claims and reasonable evidence will be required to support your claim. Eligibility criteria applies to FlexAccount Travel Cover. This communication is for general guidance only and is only a summary of your cover. For full details you should check the terms of your policy (18 August 2016).