You should contact your GP prior to travel, especially if you are pregnant, planning to become pregnant or have a serious health issue. It is important to check the latest travel advice from both the Foreign and Commonwealth Office and National Travel Health Network and Centre if you plan to travel to any of the countries affected by Zika virus.
If you wish to cancel or change your travel plans you should contact your tour operator / airline directly to discuss available options.
If you are pregnant or have a serious medical condition and are advised against travel by a medical practitioner and your tour operator / airline does not provide a suitable alternative or refund, cancellation is covered under your policy (up to a maximum reimbursement of £5,000 per insured person) and you should contact our claims department on 0800 051 0154 (Monday to Friday - 8am-6pm). There is no cover for cancellation unless a medical practitioner advises against travel.
Where your partner is advised against travel by a medical practitioner, the following cover applies:
- if you hold a FlexPlus account, you are covered under the travel policy for cancellation
- if you hold FlexAccount Travel Insurance, cancellation cover is provided for account holder(s) only unless a family upgrade is purchased. Please note that FlexAccount Travel Insurance provides European cover only unless the appropriate worldwide upgrade has been purchased
Full policy terms and conditions remain in place, please consult your policy document FlexAccount travel insurance policy or FlexPlus travel insurance policy for more information. If you have any questions about the coverage of your policy please call:
0800 051 0154 (UK)
Mon to Fri 8am - 6pm
+44 141 349 0109 (overseas)
24 hours, 365 days
Pre Travel Advice:
0800 051 0154 (UK)
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm