Useful travel information

Emergency numbers

Wherever you are in the world, we're right here

If your card is lost, stolen or blocked

FlexAccount, FlexBasic, FlexOne or Savings cards:
0800 30 20 11 (UK)
+44 1793 65 67 89 (overseas)

FlexDirect debit card:
0800 357 357 (UK)
+44 1793 65 67 89 (overseas)

FlexPlus debit card:
0800 11 88 55 (UK)
+44 1793 54 12 00 (overseas)

Credit cards:
0800 055 66 22 (UK)
+44 2476 43 89 96 (overseas)

FlexAccount European Travel Insurance queries

24 Hour Emergency Assistance:
0141 349 0109 (UK)
+44 141 349 0109 (overseas)

Customer Services:
0800 051 01 54 (UK)
Mon to Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 5pm 

Claims:
0800 051 01 64 (UK)
Mon to Fri 8am - 6pm 

Pre Travel Advice:
0800 051 01 54 (UK)
Mon to Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 5pm 

24 Hour Legal Helpline:
0345 246 2110 (UK)

FlexPlus Worldwide Travel Insurance queries

24 Hour Emergency Assistance:
0141 349 02 88 (UK)
+44 1413 49 02 88 (overseas)

Claims: 
0800 051 01 64 (UK)
Mon to Fri 8am - 6pm 

Pre Travel Advice:
0800 051 01 54 (UK)
Mon to Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 5pm 

24 Hour Legal Helpline:
0345 246 2110 (UK)
+44 345 246 2110 (overseas)

Fees and charges

Important Travel Information