If you experience a problem at an ATM for example the cash you requested didn't match what you have received or you've made a deposit at a self-service till and the cash credited was different - please let us know. 

You can report it by sending us a secure message online, visiting us in branch or you can contact us.


Before you contact us

Before you contact us, please check:

  • If your statement matches what you withdrew or deposited - your transaction and balance details should be correct 
  • If you're reporting a transaction which you made more than 160 days ago - please visit a branch for further help
  • If your error happened with an ATM abroad you can send us a secure message online to report the error, if you bank online or contact us.

FlexAccount: How to report an ATM transaction error Online

To report an ATM error, please log in to the Internet Bank and:

  1. Select Manage - tab located at the top of the page
  2. Find My security
  3. Select the link View or change my security settings
  4. Find Report a problem with a transaction at an ATM
  5. Select the link Report a problem with a transaction at an ATM
  6. Continue to follow the on screen instructions

Credit Card: How to report an ATM transaction error

Please call Credit Card Services on 08000 55 66 11. We're open 8.00am -10.00pm Monday to Friday, 8.00am - 8.00pm Saturday, and 9am - 5pm Sundays.