When you log in to our Internet Bank you'll be asked for your customer number, an item of your memorable data and three random digits of your passnumber. We're aware some of our customers are being asked to provide their full passnumber, mother's maiden name, date of birth or address details when they're logging in. Nationwide will never ask you for this, if you've been asked for this information it's likely your PC has been infected with a Trojan which could alter the log in page. 

There's an extra field asking you for the full six digits of your passnumber (highlighted in the red circle above). Entering this information means a fraudster has all the information needed to log in to the Internet Bank as you, and carry out fraudulent transactions.

If this has happened to you, you must take the following steps immediately:

  • Run one of the anti-virus scans. Choose a different scan to your normal anti-virus software to make sure the Trojan is found (if you have the Trojan it's likely it has not been found by your existing anti-virus software)
  • Once you have removed the Trojan you must log in to the Internet Bank again and change all three items of memorable data and your six digit passnumber

Once you've completed these steps, if you are still concerned about the security of your accounts you should contact us on 08457 30 20 10.

Example of a log in page infected with a Trojan

Example of what the log in page may look like if you've been infected with a Trojan
Example of what the log in page may look like if you've been infected with a Trojan