Re-registering for the Internet Bank

If you don't have a card reader and need to re-register for the Internet Bank, just simply register again for the service online or visit us in branch.  We can then generate a new unique passnumber for you and remind you of your customer number (sent to you by post within 3-5 working days).  

Joint account holders

It's important that you both register your joint account separately and receive your own log in details, to view accounts held in your name. Your customer number and passnumber should never be shared. 


Once you re-register, you must not attempt to log in with your passnumber until you receive your new details. Re-registering cancels your existing passnumber so if you use it your account will be locked out, which will also invalidate the new details that are on the way to you in the post. 

Did you know you don't need to re-register if you have a card reader?

Card reader

There's no need to re-register if you have a card reader. You don't need your passnumber to log in, just your PIN.