If you use an ATM and do not receive your money or realise that you've been debited incorrectly, please send a secure message with the following information for us to investigate:

  • Account number
  • ATM location
  • Transaction date (as shown on your statement)
  • Amount debited

If you don't bank online you can call us on 08457 30 20 10 or visit us in branch to discuss your ATM claim.